Shipping policy
Incorrect Addresses for Delivery:
At Beyond Roses, we are dedicated to ensuring the prompt and precise delivery of your orders. To facilitate this, kindly verify that the shipping address and all contact information submitted during the checkout process are accurate and comprehensive.
In the event of an inaccurate or incomplete address leading to a failed delivery attempt, additional fees for return and redelivery will be applied. Should your order contain unclear or missing information, our team at Beyond Roses will reach out to you for address verification prior to delivery.
To prevent any inconvenience, we urge you to thoroughly review your shipping details before finalising your order. For any concerns or address updates, please don't hesitate to contact our customer service team at 03 93477889.
Delivery When No One Is Home:
- Beyond Roses understands that you may not always be available to receive your delivery. In such cases:
- If deemed safe and permissible, our delivery personnel will leave the flowers in a secure location at the delivery address. Please provide any specific delivery instructions or a preferred safe location during the checkout process.
- If the delivery team encounters any issues or concerns about the safety of leaving the flowers, they may attempt to contact you for further instructions.
- Beyond Roses and its delivery partners are not liable for any loss, damage, or theft of the flowers, once it has been delivered according to these guidelines.
We recommend providing clear and detailed instructions to ensure the safe and secure delivery of your order. If you have any concerns or specific requests, please contact our customer service team at 03 93477889
Cancellation of Orders: Orders cannot be cancelled once they have been dispatched. Please review your order carefully before confirming your purchase.